Frequently Asked Questions
How do I place an order?
Add items to your cart, then go to checkout. You'll enter your name, phone, and delivery address in Jordan, and review your order total before placing it.
What payment methods are available?
Cash on Delivery only, for now. You pay in cash when your order arrives.
Which currency is used?
All prices are shown and charged in Jordanian Dinar (JOD).
Do I need to create an account?
No — Khotoot supports guest checkout. You don't need an account to place an order.
How can I check my order status?
After checkout, you're given a secure link to your order page. That page shows your current order status and is the source of truth for where your order stands.
When is payment collected?
Payment is collected in cash when your order is delivered — not before.
What happens if an item in my order is unavailable?
Availability is checked when you place your order. If something changes before your order is confirmed, we'll be in touch using the details you provided at checkout.
Can I change or cancel my order?
Contact us as soon as possible using the support email below with your order number. We can't guarantee a change or cancellation will be possible, especially once an order is already being prepared or shipped, but we'll do what we reasonably can.
How do I ask about returning an item?
Contact us before sending anything back — see our Returns page for what to include. We'll confirm eligibility based on the specific order.
How do I contact Khotoot?
Email khotoot.store@gmail.com. Include your order number if your question is about an existing order.